DIVERGE: Diversity-Enhanced RAG for Open-Ended Information Seeking

ABSTRACT

Existing retrieval-augmented generation (RAG) systems are primarily designed under the assumption that each query has a single correct answer. This overlooks common information-seeking scenarios with multiple plausible answers, where diversity is essential to avoid collapsing to a single dominant response, thereby constraining creativity and compromising fair and inclusive information access. Our analysis reveals a commonly overlooked limitation of standard RAG systems: they underutilize retrieved context diversity, such that increasing retrieval diversity alone does not yield diverse generations. To address this limitation, we propose DIVERGE, a plug-and-play agentic RAG framework with novel reflection-guided generation and memory-augmented iterative refinement, which promotes diverse viewpoints while preserving answer quality. We introduce novel metrics tailored to evaluating the diversity-quality trade-off in open-ended questions, and show that they correlate well with human judgments. We demonstrate that DIVERGE achieves the best diversity-quality trade-off compared to competitive baselines and previous state-of-the-art methods on the real-world Infinity-Chat dataset, substantially improving diversity while maintaining quality. More broadly, our results reveal a systematic limitation of current LLM-based systems for open-ended information-seeking and show that explicitly modeling diversity can mitigate it. Our code is available at: https://github.com/au-clan/Diverge